Guided troubleshooting
Wi‑Fi won't connect
Safe basic checks when a device can't get online over Wi‑Fi.
Question 3
2 completed checks
Checks completed
First, a safety check: is there any burning smell, smoke, sparking, or hot/visibly-damaged hardware?
Answer: No, nothing physical
Is Wi‑Fi turned on, and are you trying to join the correct network?
Answer: Wi‑Fi is on and it's the right network