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Guided troubleshooting

Wi‑Fi won't connect

Safe basic checks when a device can't get online over Wi‑Fi.

  1. First, a safety check: is there any burning smell, smoke, sparking, or hot/visibly-damaged hardware? → No, nothing physical
  2. Is Wi‑Fi turned on, and are you trying to join the correct network? → Wi‑Fi is on and it's the right network
  3. Restart your router: unplug it, wait 30 seconds, plug it back in, then wait about two minutes. → Still no connection

Restart the device you're connecting from, then try again.

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