Guided troubleshooting

Wi‑Fi won't connect

Safe basic checks when a device can't get online over Wi‑Fi.

Technician handoff

4 completed checks

Checks completed

First, a safety check: is there any burning smell, smoke, sparking, or hot/visibly-damaged hardware?
Answer: No, nothing physical
Is Wi‑Fi turned on, and are you trying to join the correct network?
Answer: Wi‑Fi is on and it's the right network
Restart your router: unplug it, wait 30 seconds, plug it back in, then wait about two minutes.
Answer: Still no connection
Restart the device you're connecting from, then try again.
Answer: Still not working

We've tried the safe basics without luck — a technician can investigate the network or hardware.